Privacy Policy

AI AITRIX S.L. ("AITRIX", "we", "our", "us") is fully committed to complying with applicable Spanish and European data protection regulations, including the General Data Protection Regulation (GDPR) and the Spanish data protection laws. This Privacy Policy explains how we collect, use, share, and protect personal data when you interact with our website and services.

Data Controller details

  • Company Name: AI AITRIX S.L.
  • Trade Name: AITRIX
  • Registered Office: José Abascal 44, 1ºD, 28003 Madrid, Spain
  • Phone: +34 91 451 80 97
  • Email: info@aitrix.com

What personal data we collect and how

We only collect the data necessary to respond to your requests or to provide and improve our services. Depending on how you interact with us, we may process:

  • Identification and contact data: name, surname, company, role, email address, phone number.
  • Professional information: company name, job title, business area.
  • Website usage data: IP address, browser and device information, pages visited, time on site, and referring URLs (collected through cookies or similar technologies—see "Cookies").

We do not knowingly collect special categories of data, nor do we intend to collect data of minors. If you are under the age that requires parental consent in your country, please do not provide personal data without permission from your parent or guardian.

Purposes and legal bases

We process your personal data for the following purposes and under these legal bases:

  • Contact and enquiries: to respond to messages sent through our contact forms or by email; legal basis: your consent and/or our legitimate interest in responding to your request.
  • Pre-contractual and contractual management: to evaluate your requests for demos, proposals, or to manage an existing relationship; legal basis: performance of a contract or pre-contractual measures.
  • Service improvement and security: to maintain and secure our website, prevent fraud/abuse, and improve user experience; legal basis: our legitimate interests and, where applicable, compliance with legal obligations.
  • Marketing communications: only if you have given your consent, we may send brief updates about our services. You can withdraw consent at any time.

Data retention

Personal data will be kept only for as long as necessary to fulfil the purposes described above:

  • Contact/enquiry data: retained for the time needed to manage your request and for a reasonable period thereafter to follow up.
  • Contractual data: retained for the duration of the relationship and the statutory limitation periods to address potential legal claims.
  • Technical logs and security records: retained for the periods required to ensure security and integrity of the website.

When data is no longer necessary, we will securely delete or anonymize it.

Data recipients and international transfers

We do not sell your personal data. We may share data with:

  • Service providers (processors) who provide hosting, email, analytics, or security services and act under our instructions with appropriate data processing agreements.
  • Public authorities or courts when required by law.

If any processing involves transfers outside the European Economic Area, we will implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure an adequate level of protection.

Security measures

We apply technical and organizational measures appropriate to the risk, including security-by-design practices, access controls based on least privilege, encryption in transit and at rest when applicable, network and application hardening, environment segregation (development, staging, and production), backup policies, and periodic reviews.

Your rights

You may exercise the following rights, subject to the conditions and limits established by law:

  • Right of access to your personal data.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure ("right to be forgotten") when legally applicable.
  • Right to restriction of processing in certain cases.
  • Right to data portability where legally applicable.
  • Right to object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise your rights, contact us at info@aitrix.com, indicating "Data Protection" in the subject and attaching a copy of your ID or other proof of identity. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or with your local supervisory authority.

Cookies and similar technologies

We may use essential cookies for the correct operation of the site and, where applicable, analytics cookies to measure usage and improve performance. Where required, we will display a cookie banner to obtain your consent and provide a link to manage preferences. For further information, consult our Cookies Policy (add or link if available).

Minimum age

This website is not intended for minors. If we become aware that we have collected personal data from a minor without appropriate consent, we will delete such information promptly.

Third-party links

Our website may include links to third-party websites or services not operated by AITRIX. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of those third parties.

Policy updates

We may update this Privacy Policy to reflect legal, technical, or business changes. When we update it, we will revise the "Last updated" date below and, where appropriate, notify users through the website. Continued use of the site after changes implies acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact:

AI AITRIX S.L., José Abascal 44, 1ºD, 28003 Madrid, Spain — info@aitrix.com — +34 91 451 80 97

Last updated: January 29, 2025